Mediation: a practical process in which a
neutral third party (mediator) will assist the
disputing parties to reach a settlement to achieve
mutual gain solutions.
Negotiation: optimal outcomes achieved by using
principled negotiation. Focus is on common interests
and option-generating, not on positions.
Conflict System Design: reduces the costs of
handling disputes and provides more durable
resolutions. Creates interests-oriented systems.
Provides the necessary motivation, skills and
In-House Training for Negotiation, Mediation and
Conflict Resolution Skills: specialized and
individualized for each session.
Resolution of Workplace Disputes: direct
management of the conflict. Further development of
strategies for implementation to avoid further
conflict including an action plan.